Sammy the Comfort Puppy

Yes! When we dispatch your order for delivery you will receive a unique tracking number by email. Once you have this tracking number you can check the current status of your shipment.

We understand that sometimes we need things in a rush, that's why if you're order is received before 12pm AEST, orders will be dispatched the same day. We ship with Australia Post, so when your package arrives depends on where you live and the Parcel Post delivery times. Australia Post have provided the shipping estimates below, to give you an idea of when you should expect your order, so you can stalk your postie accordingly.
• Victorian deliveries - Aim for Parcel Post items to arrive in 2 to 5 business days.
• Interstate metro deliveries - Aim for Parcel Post items to arrive in 3 to 6 business days.
• Interstate regional deliveries – Aim for Parcel Post items to arrive in 3 to 11 business days.

If you're really in a rush, reach out to us at contact@sofiasspot.com.au. We're always happy to help.

You can reach us directly at contact@sofiasspot.com.au

We endeavour to reply to all emails on the same day as they're received.

Got something urgent? Give us a call on 0430997133 and we'll be happy to help where we can.

We get it, sometimes shopping online can be hard. That's why we're happy to offer a full refund within 7 days of purchase. Live local and want to exchange it? Pop in to see our lovely staff and they'll be happy to assist.